Cancellation policy

Your Change & Cancellation Guide ✨

We want every Cozy Alchemy experience to feel as calm and supported as possible. Below you’ll find friendly guidance on how to modify or cancel Subscription orders, Pre‑Orders, and Try‑Before‑You‑Buy purchases.

🔄 Subscriptions

Enjoy your favorite Reiki‑infused treasures delivered on a schedule that suits you.

  • Flexible Deliveries: Choose your frequency and subscription length.

  • Secure & Simple: Your payment method is safely stored; you’re billed automatically unless you pre‑pay.

  • Pause, Update, or Cancel Anytime: Just click the link in your order confirmation email to manage your subscription.

  • Auto‑Renewal Notice: Some plans renew automatically at the end of their term. If you’d prefer to opt out, simply cancel before renewal.

  • Returns & Refunds: For details on returning or refunding a delivered order, please see our Returns Policy.

📦 Pre‑Orders

Reserve soon‑to‑arrive delights before they land in our shop.

  • How It Works: You may pay a deposit or nothing at checkout; the remaining balance will be charged when your item ships.

  • Cancel Before Shipping: If your pre‑order hasn’t been fulfilled, you can cancel for a full refund of any payments made.

  • After Shipping? If your order has shipped, it can’t be canceled — but you’re welcome to request a return or exchange per our Returns Policy.

🛍️ Try‑Before‑You‑Buy

Fall in love first, pay later.

  • Payment Authorization: We’ll place a temporary hold on your card when your order ships.

  • Your Trial Window: Enjoy your item for the trial period listed on the product page.

  • Decide with Ease: If you choose to keep it, no action is needed — we’ll automatically capture payment once the trial ends.

  • Change of Heart? Just return your item within the trial window to avoid any charges.

If you ever have questions or need a hand, our Cozy Alchemy Support Team is here to help. 💖 Feel free to reach out at any time — we’ve got you!

Happy healing,
The Cozy Alchemy Team